Senior Associate, Mx Strategy & Operations



About the Team

DoorDash is looking for a Merchant Strategy & Operations Senior Associate to help scale our growing suite of merchant products. Youll work cross-functionally between our sales, partner management, operations, product, and analytics teams to help build and execute on strategies that drive adoption of marketplace products and services and create more value from our existing suite of products for our partners.

On the Merchant Strategy & Ops team, our mission is to have best-in class restaurant selection, build cutting edge services for our merchants to grow their business, and help our partners operate efficiently on the platform. We act as the conduit between our sales and product teams by building effective go-to-market strategies for product initiatives and features, while influencing the product roadmap based on the needs of our partners.

About the Role

As a Merchant Strategy & Operations Senior Associate, youll drive adoption of marketplace products and services and influence product GTM strategy from assessment through execution, operationalizing plans, collecting learnings, and building the foundation for new ideas to scale. This will include building and executing playbooks to scale product features, strategic initiatives to enhance sales team productivity, process redesign and resource allocation. This role sits at the intersection of our revenue generation engine and our business teams, and as such will require ruthless prioritization and data-driven decision-making to ensure our teams are working against the right goals and have the tools needed to achieve them.

Were looking for someone who is self-motivated, highly analytical, data-driven, and has exceptional interpersonal and relationship-building skills.

Please note: because of current circumstances, our recruiting process is being run entirely by phone and Zoom video conference. If you require any accommodations, please let your recruiter know.

You're excited about this opportunity because you will

  • Strategize Build the strategy for adoption at the product level, including which merchants segments to target and how to effectively drive engagement
  • Implement Execute new product plans to help our partners grow and operate quickly
  • Analyze - Build models to define + monitor product success, new product KPIs, and support our cross-functional teams
  • Experiment Use data-driven decision making and sound business judgment to design and execute tests on everything from adoption to optimization
  • Influence Work with our Merchant Product, Engineering, Operations and Sales teams to land key initiatives

We're excited about you because

  • You have 3+ years of experience in management consulting / tech / design / investment banking / corporate strategy / business development / business operations or related experience; high-growth or early-stage startup experience strongly preferred
  • You have an established track record of driving and achieving tangible outcomes
  • You have experience leading projects, working in a team, and motivating people at all levels across a variety of job responsibilities
  • You can translate high-level goals into applicable plans & action items
  • You have excellent Excel skills (can perform complex functions); SQL knowledge a plus

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company, industry, and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on protected categories, we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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