Merchant Services Specialist, New Verticals



About the Team

The New Verticals team is part of DoorDashs new exciting initiatives. As DoorDash grows to be a market leader in on-demand restaurant delivery, the opportunity is clear for new horizons and new products to expand this leadership. New Verticals Grocery is at the forefront of the logistical response to the COVID-19 pandemic, and this team is on the cutting edge of this new product. Our catalogs experts will be shaping and informing the process of building inventory catalogs for some of our most valued grocery partners as they expand their footprint in this new offering across the country. Our onboarding experts will ensure that the Non-Rx merchants are being onboarded with the correct features and have specific support on the Mx Services team. With this team, youll work with gift shops, florists, grocers, liquor stores and more!

About the Role

The New Verticals team is divided into 2 sub teams.
On the Catalog team, you will be working with large amounts of inventory data provided by our new grocery and convenience partners to best prepare them for launch on the platform. You will own and collaborate on catalog building and process development + improvement. Youll become an expert in our Grocery product taxonomy and how to make a large amount of inventory data fit with our pre-existing layout to make shopping convenient and fun for DoorDash Consumers.
On the Onboarding team, you will be working with these new merchants and ensure that their onboarding experience is as smooth as possible. You will onboard stores on a specific user intelligence and apply the correct settings to a store so they can be on our platform. You will also interact with Merchants to provide white glove service and create a strong relationship with our New Verticals Merchants when it comes to menu, pictures or tablets.

Youre excited about this opportunity because you will

  • Work directly with one of DoorDashs newest and most exciting products
  • Build and shape what success will look like for the New verticals Specialist role
  • Give input and improvement suggestions to multiple new and developing processes
  • Help scope plans for other New Verticals soon to come to the team and the company

Were excited about you because

  • Youre self-sufficient and self-motivated; you dont like micro-management and you prefer to chart your own path to complete your work
  • You love projects and enjoy seeing something through start to finish and owning every aspect of it along the way
  • You have a strong understanding of Google Sheets/Excel formulas and like finding ways to simplify working with large amounts of data
  • You want to work cross-functionally with other employees and teams that you may not have worked with before
  • You have a strong commitment to building and supporting a trusting team culture; relying on your teammates for help and guidance, and providing insight when they need it, is your strong suit

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company, industry, and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on protected categories, we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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