Area Manager - Local Grocery Operations

Doordash

JOB DESCRIPTION

About the Team

Our LGOps team was created to provide the best quality and operational support as we become the preferred e-commerce partner for local grocery merchants (SMB), increasing our footprint throughout the country and improving the top quality metrics.

About the Role

You'll be a regionally-based manager leading the [Region] hub focusing on supporting the expansion, growth and ongoing operations of our local grocery partners in [Region] and the adjacent region. You will lead a team of Local Grocery Operations Partners and Specialists who meet at the intersection of conducting deep dive analyses based on data and implementing operational solutions on the ground based on these analyses. As we grow, we will build efficient and scalable processes to create a best-in-class operation. You will report into the Senior Manager of Field Operations on our Grocery Operations team in our New Business Verticals organization. Once our offices reopen, we expect this role to be hybrid with some time in-office/in the field and some time remote.

Youre excited about this opportunity because you will

  • You are a motivated leader who loves delighting customers and thriving in fast-paced, ambiguous and physical environments.
  • You have a passion for data, operations, customer service, and are ready for a new challenge.
  • You always believe there's a better way and never settle for mediocre service or product.
  • You are humble and professional and are excited to build a new business within DoorDash.

Were excited about you because

  • You have at least 5 years of experience in process improvement roles
  • You have direct management experience or are interested in developing your skills as a leader. We will train you!
  • You are humble and professional and are excited to build a new business within DoorDash.
  • You'll do whatever it takes to delight our customers with a high-quality experience.
  • You have a college degree. (A graduate degree is nice to have)
  • You're analytical. You let data win arguments, and you're comfortable using excel and have a willingness to learn SQL.
  • You have the operational chops to develop processes and SOPs.
  • You're self-motivated, positive, and a team player.
  • You're organized and proficient in G Suite and MS office.
  • Able to travel within your designated city or region up to 30% of the time.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company, industry, and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on protected categories, we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.




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